Escalation policies are used by emergency departments (EDs) when responding to an increase in demand (eg, a sudden inflow of patients) or a reduction in capacity (eg, a lack of beds to admit patients) | Annals of Emergency Medicine
The policies aim to maintain the ability to deliver patient care, without compromising safety, by modifying “normal” processes. The study objective is to examine escalation policies in theory and practice.
Care delivery organizations commonly develop “escalation policies” for managing crowding and surges in emergency department (ED) demand. The effectiveness of these policies has seldom been studied.
- What questions this study addressed
This study used mixed methods to identify common patterns in escalation policies in UK EDs and to evaluate how well they performed in practice.
- What this study adds to our knowledge
Formal escalation policies often presumed the availability of resources that were missing or degraded when escalation was needed. Consequently, the actual practice of managing crowding deviated from that inscribed in policy.
- How this is relevant to clinical practice
Recognizing and monitoring the gap between formal policies and actual practice should help in the development of more realistic and useful escalation policies.
Full reference: Back, J. et al. (2017) Emergency Department Escalation in Theory and Practice: A Mixed-Methods Study Using a Model of Organizational Resilience. Annals of Emergency Medicine. Published online: 26 June 2017