Improving urgent care for older people

An independent commission has called for a fundamental change to the way care for older people is designed and delivered, so that care is tailored around individuals rather than institutions.

In a new report, the Commission on Improving Urgent Care for Older People outlines eight key principles the health and care sector can adopt to improve urgent care for older people.

These are:

  1. Start with care driven by the person’s needs and goals.
  2. Have a greater focus on proactive care.
  3. Allow local leaders the space to build relationships and sustainable solutions to the challenges they face.
  4. Care coordination that offers older people a single point of contact to guide older people through an often complex system.
  5. Make greater use of multi-disciplinary teams.
  6. Ensure workforce, training and care skills reflect the care needs of older people today.
  7. Enable leadership to support staff to innovate and make a difference.
  8. The way that NHS outcomes and performance is measured needs to allow local leaders to focus on individual needs, delivered by the whole health and care system.

The report includes case studies and examples of best practice from schemes across the country designed to improve care for older people.

Full report: Growing old together: Sharing new ways to support older people

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